Shipping & Returns

Shipping

All NIXEO orders ship free, every time — no minimum order size required.

Orders are processed within 1–2 business days. Once shipped, standard delivery within the contiguous United States typically takes 3–7 business days. You'll receive a shipping confirmation email with tracking as soon as your order leaves our fulfillment center.

We currently ship within the United States only. If you're outside the US and want to be notified when international shipping opens up, reach out at team@nixeo.shop.

Returns & Exchanges

Because NIXEO products are consumable/personal-care items, we can only accept returns on unopened, unused products in their original packaging, within 30 days of delivery.

If your order arrived damaged, defective, or incorrect, contact us within 7 days of delivery at team@nixeo.shop with your order number and a photo of the issue, and we'll make it right with a replacement or refund — no need to ship anything back in this case.

To start an eligible return or exchange, email team@nixeo.shop with your order number. Approved returns are refunded to your original payment method once received; please allow 5–10 business days for the refund to appear.

Lost or Delayed Packages

If tracking shows your package as delivered but you can't find it, check with neighbors and your local carrier first — most "missing" packages turn up within 48 hours. If it's genuinely lost or hasn't moved in over 10 business days, email us and we'll investigate with the carrier and make it right.

Questions

Anything not covered here — reach us anytime at team@nixeo.shop.